Framework de gestión de requisitos no funcionales basado en Double Diamond: estudio de caso en una institución pública de educación superior
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https://doi.org/10.47796/ing.v8i00.1527Palabras clave:
calidad del software, ingeniería de requisitos, priorización multicriterio, trazabilidad de requisitosResumen
La gestión de requisitos no funcionales (RNF) resulta crítica para asegurar atributos de calidad en los sistemas de información universitarios. El objetivo fue diseñar, implementar y evaluar el framework Double Diamond–Non-Functional Requirements (DD-NFR) en una institución pública de educación superior. DD-NFR se implementó como una aplicación web modular que integra la elicitación de múltiples fuentes, el análisis de conflictos entre requisitos funcionales y no funcionales, la priorización mediante el proceso analítico jerárquico (AHP) y la generación de especificaciones técnicas. El framework se evaluó mediante un estudio de caso en una universidad pública de Lima, con 15 participantes vinculados al desarrollo y la gestión de software y tres sesiones de 4 h. La completitud de los RNF pasó de 38,0 % a 82,0 %; los conflictos RF-RNF identificados y confirmados, de 4 a 27; el tiempo promedio de gestión, de 48,3 a 25,6 min por RNF; las especificaciones completas, de 12,0 % a 91,0 %; y la satisfacción, de 2,8 a 4,3 sobre 5. En el caso evaluado, DD-NFR se asoció con mayor cobertura documental, mejor trazabilidad y una formalización más consistente de los RNF, sin que estos resultados impliquen una generalización causal a otras instituciones.
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Derechos de autor 2026 Zoraida Yanet Vidal Melgarejo, Luisa Angélica Orejuela de Mosquera
Esta obra está bajo una licencia internacional Creative Commons Atribución 4.0.
